To help, we need context.
Here is what to do before you email us. See the next section for examples of the details that will enable us to help you quickly.
1. Have you checked our Knowledge Base?
- If your question begins with "How do I…" then the answer is probably here!
- We also have many articles about how to troubleshoot common mishaps and issues, which you can search for.
- If you cannot find what you'd like to see or it was hard to find, please let us know so we can improve our resources!
2. Still need help? Email support@roamrig.com and in your message, tell us what/when/why/how etc. We need context!
- How have you tried to solve this issue on your own? If you aren't confident about what to do, then this can be as simple as a description of when things were last working as expected and what could have changed in between.
- When does the issue happen? When plugged into shore power? When driving? When volume is low? What are the required circumstances to recreate the problem?
- What is the status of your power system?Are all of the circuit breakers on? On 1st Gen Revels, they're located on the front of the bench seat. On 2nd/3rd Gen Revels, they're in the battery compartment in the garage.Include a screenshot from Victron Connect. For 2nd/3rd Generation Revels, also include screenshots of your batteries from the Lithionics app.
- With the screenshots, give context about when they were taken (i.e. engine on for 10 minutes, plugged into shore power, while using the cooktop, etc.).
- What specifically can we do to help? Phrase this as a question. Being direct about your need keeps us from guessing or needing to ask clarifying questions before we can help.
We know this can seem like a lot to ask when things aren't working as expected. Our goal isn't to deflect your questions, it's to solve issues as quickly as possible.
When you're ready, email support@roamrig.com and we'll happily assist.